Privatlivspolitik

Privacy Policy – Lumo

This Privacy Policy explains how Lumo (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the processing of your information in accordance with this policy.

If you do not accept this, please refrain from using the site.

 

Updates to This Policy

We may update this policy from time to time to reflect changes in our business, legislation, or partners.

The most recent version will always be available here and marked “Last Updated”.

 

Information We Collect

 

1. Information You Provide Directly

This may include:

  • Name, delivery address, billing address, email, and phone number

  • Payment information and order confirmations

  • Login and account details

  • Products you have viewed, saved, or purchased

  • Communication with our customer service team

You may choose not to share certain information, but this may limit your use of some features on our website.

 

2. Information We Collect Automatically

Through cookies and similar technologies, we may collect:

 

  • IP address, device type, and browser version

  • Click behaviour, page views, and session duration

  • Referring URLs and approximate location data (if enabled)

Note: Shopify and certain third-party apps may also collect data according to their own cookie policies.

 

3. Information From Third Parties

We may receive data from:

 

  • Shopify (our e-commerce platform)

  • Payment providers (card verification, address checks)

  • Analytics and marketing tools (e.g., Meta, Google)

  • Customer service systems

All information is handled securely and in accordance with this policy.

 

How We Use Your Information

We may use your data to:

 

  • Process and deliver orders

  • Provide customer support and manage returns

  • Send order confirmations and delivery updates

  • Share product news and promotions (only with your consent)

  • Prevent fraud and protect your account

  • Comply with legal requirements

You may unsubscribe from marketing emails at any time via the link at the bottom of our emails.

Transactional emails (e.g., order confirmations) will always be sent.

 

Cookies & Tracking

We use cookies to improve site functionality, analyse traffic, and personalise your experience.

You can adjust your cookie settings at any time in your browser.

Please note that some features may be limited if cookies are disabled.

 

Information Sharing

We only share information with trusted partners, such as:

 

  • Warehouse and logistics partners

  • Payment and security providers

  • Customer service and IT systems

  • Authorities (if required by law)

  • Marketing platforms (only with your consent)

 


We never sell or rent your personal information.

 

 

 

Reviews & User-Generated Content

 


When you leave a review or submit content on our website or social channels, the information may become publicly visible.

We recommend avoiding the sharing of sensitive personal details.

 

 

 

Children’s Privacy

 


Our website and products are not directed towards individuals under 16 years old.

We do not knowingly collect information from children.

If you believe your child has shared information with us, please contact us and we will delete it.

 

 

 

Security & Data Storage

 


We take reasonable measures to protect your information.

Data is stored only as long as necessary to provide our services, meet legal requirements, or maintain stable operations.

 

 

 

Your Rights (UK & EU Customers)

 


You have the right to:

 

  • Access your personal data

  • Correct or update inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing

  • File a complaint with your local data authority

 


To exercise your rights, contact us at: support@lumo.co.uk

We may ask you to verify your identity before processing your request.

 

 

 

International Data Transfers

 


Your information may be stored or processed outside the UK (e.g., EU or USA), particularly by Shopify or associated tools.

We use Standard Contractual Clauses and equivalent safeguards to protect your data.

 

 

 

Contact Us

 


If you have any questions about this Privacy Policy or how we handle your information, we are always here to help.


Lumo – Customer Support

support@lumo.co.uk